Weathering the IT Storm During COVID-19

While much of the corporate workforce can easily work from home as we weather the COVID-19 pandemic, IT teams struggle to maintain the health of both physical technical environments and, more importantly, their team members. It’s a delicate balance, ensuring the safety of employees while doing the utmost to ensure business-critical systems are up and running. While there is no magic algorithm to employ when it comes to the necessary reallocation of IT resources within our quickly-pivoting enterprises, remote monitoring services may ease the burden a bit by taking over some of IT’s day-to-day operations.

COVID-19 IT FORECAST

REDUCED, LIMITED, OR IMPAIRED STAFF
Organizations face increasingly difficult staffing decisions as the COVID-19 pandemic continues to unfold. They may be forced to downsize due to the current economy, or staff may be redirected from standard operating procedures to urgent troubleshooting or reactionary tasks. Beyond that, organizations must account for the possibility of essential employees falling ill and being unable to address issues arising within their domain. Should a team be largely impacted by COVID-19, they may not be able to meet their current SLA for resolution.

LIMITED & REALLOCATED RESOURCES ACROSS THE ORGANIZATION
Employee accessibility, budget allocation, and business-critical priorities are shifting regularly as organizations pivot to accommodate a changing world and global economy. Resources are now directed towards urgent and likely unforeseen initiatives, often leaving routine, but indispensable, tasks falling to the wayside.

LACK OF COMPREHENSIVE ENVIRONMENTAL MONITORING
Many organizations don’t have monitoring in place today or are only monitoring portions of their environment. Now that most, if not all, staff members are remote, they no longer have eyes on the environment on a daily basis. This makes monitoring an essential need and, moreover, even more important as they can have visibility of the entire environmental footprint.

STALLED OR ABANDONED TECH INITIATIVES
The likelihood of planned technology initiatives, like a hardware refresh or upgrade, being delayed or indefinitely postponed is high for the foreseeable future. Support contracts for aging systems that were slated for replacement but are now remaining active may lapse, leaving a vital service gap.

REMOTE MONITORING CAN HOLD YOUR UMBRELLA

Whether you’re looking to offload day-to-day maintenance, augment a disrupted team, or find creative solutions to best enable a “work from home” strategy, remote monitoring solutions may fit the bill. Many service providers are offering special short-term pricing to help enterprises cope with COVID-19-related emergencies. The ability to bring highly qualified technicians onto your staff to pick up some of the inevitable IT slack is a cost-effective, reliable interim solution while the storm rages on.

DOING OUR PART

Beyond our SaaS-based data governance portfolio, Congruity360 offers a first-rate remote monitoring and management solution. We staff OEM-trained, expert engineers who work around the clock, often from our private data center, to ensure our customers are up, running, and maintaining their standard of operation – so our customers’ IT teams can focus on immediate, reactionary projects as they arise. Via our partner network, we can ensure hands-on support as needed, regardless of worldwide location.

Congruity360 Remote Monitoring & Management solution offers:

• Flexible pricing models to lessen budgetary burden
• Expert-level, OEM-trained engineers to immediately augment staff
• Immediate support without onboarding, training, and benefits
• Resource relief without sacrificing the health of your IT infrastructure
• Peace of mind knowing SLAs will be met on time, by experts
• Speedy time to revenue
• Custom escalations to key contacts within the organization and address issues before they become a major problem
• Eyes-on your entire environment, regardless of where your staff is operating

At a time when we all feel a little unsure, sharing our talents as best we can is all we can do to help one another throughout this crisis. Congruity360 proudly supports hospital systems bravely caring for patients; local governments working tirelessly to protect their constituents; colleges and universities committed to continued and creative education; and utility operations that (thankfully!) keep our electricity, gas, and internet flowing.

We know we can’t save the world with IT, but we can do our part to ensure these vital, brave organizations have all the support they need to weather the COVID-19 storm. Here’s to working towards helping one another and finding a rainbow at the end of this crisis.