Remote Monitoring 2017-08-17T20:59:22+00:00

Remote Monitoring

We provide round-the-clock remote monitoring and event management of all storage, servers and network platforms as a complete managed solution . This SLA-driven solution may be customized to meet your business requirements, from proactive monitoring to auto-remediation of issues. Our monitoring subscriptions include access to our secure portal, giving you access to real-time performance and health data as well as on demand reporting. All systems are monitored 24 hours a day, 365 days a year by OEM-certified engineers.

Level 1: Basic

  • Congruity360 engineers monitor all systems
  • Intelligent email alerts for all issues
  • All troubleshooting is customer’s responsibility

We handle all proactive monitoring. When there is an issue you will be automatically alerted, allowing you to quickly identify and correct the problem.

Level 2: Enhanced

  • Congruity360 engineers monitor all systems
  • Email alerts for all issues with automated ticketing system
  • Congruity360 engineers work hand-in-hand with customers to troubleshoot all issues

This option gives you access to our expert-certified support engineers to assist with basic troubleshooting. All replacement and restoration services are available at an additional cost.

Level 3: Premium

  • Congruity360 engineers monitor all systems
  • Email alerts for all issues with automated ticketing system
  • Congruity360 engineers troubleshoot all issues

This complete managed solution integrates with Congruity360 premium support. You will be alerted of all issues as they arise, but Congruity360 engineers handle all high-level troubleshooting and complete remediation of the issue – including complete replacement & restoration options when applicable. Engineers are also dispatched when hardware support services are provided.

Our remote monitoring solution offers:

  • Top to bottom visibility
  • Real time performance data via on-demand reporting & intelligent alerting
  • Automated ticket creation
  • One easy-to-use portal
  • Three service levels

Email Alerts

With intelligent alerting, email notifications are 100% customizable. Get the alerts you want and let us handle the ones you don’t.

REQUEST A QUOTE

One of our solution specialists will respond within 30 minutes.

Congruity360 respects your privacy and will not share your information with any third parties.